Frequently Asked Questions
How do I set up my account?
Once you are added to the site by an existing coordinator you will receive an email with your login email address, a temporary password, and a login link. Click the login link and enter the appropriate email address and temporary password - then continue to follow the prompts. You will have 30 days from when you first receive the invitation email to complete your account setup, if it has been longer than 30 days since receiving your initial account setup email, contact us at email@example.com or call 308-865-8336.
I am not receiving an email when attempting to reset my password, what do I do?
You will be unable to reset your password until you set up your account. If your account has already been set up and you do not receive a password reset email within 10 minutes of attempting a password reset, make sure that you are using the exact case sensitive email address listed in the initial invitation email. If you still cannot reset your password, contact us at firstname.lastname@example.org or call 308-865-8336.
What are the technical requirements for using the Building Healthy Families site?
We recommend using Google Chrome for the best performance and user experience. Please note that email addresses are case sensitive, meaning that the system discriminates between uppercase and lowercase letters. For example, the email address USER1234@email.com is read differently than email@example.com.
What accessibility features are available?
We encourage you to use the UserWay widget to improve accessibility. You can access the menu by selecting the blue circle image at the lower right side of any page. If you're using a screen reader, tab to the item with instructions, "Open accessibility menu."
The UserWay Website Accessibility Widget is powered by a dedicated accessibility server. The software allows Building Healthy Families to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).